We’re here to help. Whether you have a question about your order, need help with your subscription, or just want to learn more about our products — our team responds to every message within 24 hours on business days.
Email Us
For the fastest response, include your order number in the subject line.
Call Us
(212) 300-5616
Monday – Friday, 9:00 AM – 5:00 PM PST Excluding U.S. federal holidays
Our Office
Sleepbiome Labs 585 S Winchester Blvd San Jose, CA 95128
Common Questions
Before reaching out, you may find your answer on one of these pages:
- Shipping questions? Visit our Shipping Policy
- Returns or refunds? Visit our Refund & Return Policy
- Product questions? Visit our FAQ
- Science behind the product? Visit our Science page
Subscription Help
You can manage your subscription entirely from your customer portal — no need to contact us. Log in to:
- Cancel with one click
- Skip your next delivery
- Pause for up to 90 days
- Change your plan or delivery frequency
If you need help with something your portal can’t handle, email us at care@sleepbiome.com with your account email and order number and we’ll sort it out.
Wholesale, Press, and Partnership Inquiries
For wholesale accounts, press inquiries, podcast invitations, or partnership proposals, email care@sleepbiome.com with the subject line “Business Inquiry” and a brief description of your request. We review all business inquiries within 3 business days.
Send Us a Message